Nature Health Lab Srl
Via Campagnano, 7
80067 . Sorrento . Napoli - Italy
T. +39 08118097677
P.iva 04121850988

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Terms of Sale

Considering Legislative Decree 21 February 2014 n.21 which transposed
Directive 2011/83/UE.
The offer and sale of products on the website  are governed
by these General Conditions of Sale in accordance with the provisions of D. Lgs.
No. 206/2005 Consumer Code, and subsequent amendments.
The Customer is required, before submitting his purchase order, to read carefully
the following General Conditions of Sale; the forwarding of the purchase order
implies full knowledge and acceptance of both the General Conditions of Sale and
as indicated in the Order Form.
The Customer is required, once the online purchase procedure is completed, to
print and keep the General Conditions of Sale and the Order Form. Nature Health
Lab Srl (hereinafter “Nature Health Lab”) C.F.

    The General Conditions of Sale have for object the sale of products carried out on
    line through service of electronic commerce on the website
    The products are sold directly by Nature Health Lab Srl (hereinafter "Nature Health
    Lab") C.F. 04121850988 P.I. 04121850988 with registered office in Desenzano del
    Garda (BS), Viale Cavour n. 51, Cap 25015 and administrative office in Sorrento
    (NA), Via Campagnano, 7, Cap 80067 registered in the Brescia Companies
    Register at 590088 is the owner of the website;
    For any request for information, the Customer can contact the eCommerce
    Department of Nature Health Lab:
    via and mail the following address:
    by post to the following address: Viale Cavour n. 51 - 25015 Desenzano del Garda
    (BS) - Italy

The products are sold to the Customer identified by the data entered when
completing and sending the Order Form in electronic format.


The availability of the products refers to the one present at the time when the
customer consults the site and the product sheet that must be considered merely
indicative because, due to the simultaneous presence on the site of other users,
the products could be sold to others before order confirmation.

Also following the sending of the order confirmation email by Nature Health Lab,
there may be cases of partial and/or total unavailability of the product; In this case,
the Customer will be promptly informed by Nature Health Lab and can decide
whether to accept the delivery of the only products available or whether to request
the cancellation of the entire order by communicating via e-mail.

    All sales prices of the products displayed and indicated on the website are expressed in Euros and include VAT.
    The shipping costs are not included in the purchase price but are indicated and
    calculated at the time of the conclusion of the purchase process before the
    The essential characteristics and the prices of the products are shown in the offer
    for each product.

Nature Health Lab is committed to describing and presenting the articles sold on
the website in the best possible way. Nevertheless, errors,
inaccuracies and/or small differences between the site and the actual product may
be evident. The photographs of the products on are not
contractual elements, as they are only illustrative and representative.
For the purchase of the products the Customer must fill in and send to Nature
Health Lab the Order Form in electronic format following the instructions contained
in the site. The Customer must put the product in the cart and, after having read
the General Conditions, with particular reference to the contribution of delivery
costs and the methods of exercising the right of withdrawal and privacy, must
select the desired payment method and choose the send order option.

By sending the order, the Customer acknowledges and declares to have read all
the information provided to him during the purchase procedure and to accept the
General Conditions of Sale in full.

Nature Health Lab reserves the right to assess the acceptance of orders received.
Nature Health Lab will inform the Customer if it is impossible to accept the order
received within 48 hours starting from the working day following the day on which
the Customer sent the order to Nature Health Lab and will refund any expenses
already paid by the customer.

    The sale is concluded with the sending, by Nature Health Lab to the Customer, of
    an e-mail confirming the order. The e-mail contains the customer and order
    details, the price of the goods purchased, the shipping costs and the shipping
    address to which the goods will be sent.

Nature Health Lab undertakes to deliver the goods within 60 days from the day
following the day of the order confirmation.

    To ensure maximum security to its customers, Nature Health Lab relies on the
    experience of PayPal and Nexi for the management of all transactions. PayPal is
    one of the first escrow services, companies specializing in payments for e-
    commerce. Payment security is guaranteed by PayPal and the transaction takes
    place on a secure server.
    During the payment phase you are temporarily transferred to the Paypal site for
    the compilation of the data necessary for the transaction in complete safety.
    On the Paypal site payment can be made in two ways:
    a) Visa or Mastercard credit card (no registration required for Paypal services)
    b) Paypal (availability of a Paypal account is required)

By filling in the appropriate space, the Customer authorizes Nature Health Lab to
charge the total amount of the Order on the indicated credit card or Paypal
At the end of the payment, you are transferred back to the site to view the order

    For each order placed on the website, Nature Health Lab
    issues an invoice for the material shipped. For the issue of the invoice, the
    information provided by the Customer at the time of the order shall be authentic.
    No change in the invoice will be possible, after the issue of the same.

The delivery costs are borne by the Customer, without prejudice to any Transport
Costs Contributions, explicitly highlighted at the time of placing the order. The
payment of the goods by the customer will be made using the method chosen at
the time of the order. Nothing is due more by the customer than the total order.
No liability can be attributed to Nature Health Lab in case of delay in delivery of
what ordered.

The delivery of the order is intended to the ground floor except:
• different communication of our customer service
• as provided for in the product data sheet
• the explicit purchase of the delivery to the plan, where planned

At the time of delivery of the goods by the courier, the Customer is required to
check that the packaging is intact, not damaged, nor wet or otherwise altered,
even in the closing materials (adhesive tape or metal straps).
Any damage to the packaging and/or the product or the lack of correspondence of
the number of packages or indications, must be immediately contested, by placing
THE RESERVATION, e.g. "box laundry", "package crushed", etc.) on the courier’s
proof of delivery. Once the courier’s document has been signed, the Customer will
not be able to contest the external characteristics of what has been delivered.
In case of failure to withdraw within 5 working days of the material in stock at the
warehouses of the courier due to repeated impossibility of delivery to the address
indicated by the Costumer at the time of the order, the order will be returned to the
warehouses of Nature Health Lab with charge to the Costumer of the costs of
storage charged by the courier.

    According to the Consumer Code, the consumer customer (a natural person who
    purchases the goods for purposes not related to their professional activity, or does
    not make the purchase by indicating in the order form a reference VAT number),
    has the right to withdraw from the purchase contract for any reason, without
    having to provide any explanation and without any penalty, within 10 working days
    from the date of receipt of the goods. Such communication shall be sent by
    registered letter with acknowledgement of receipt addressed to
    Nature Health Lab Srl
    Viale Cavour, 51
    25015 Desenzano del Garda (BS)
    or by e-mail Pec on the mail Pec di Nature Health Lab:
    always sent within the period of 10 days and followed by a confirmation by
    registered letter with acknowledgement of receipt, sent REQUIRED within 48
    hours following. Once the withdrawal notice has been received, Nature Health Lab
    will promptly communicate to the customer the instructions on how to return,
    assigning a unique return code (CUR) of the goods, which must reach Nature
    Health Lab within 10 days of authorization.
    The goods must be returned intact, complete with all its parts and in the original
    packaging (envelopes and packages), kept and possibly used according to normal
    diligence, without signs of wear or dirt.
    The right of withdrawal:
    applies to the product purchased in its entirety; it is not possible to exercise
    withdrawal only on part of the product purchased; the goods purchased must be
    intact and returned in the original packaging, complete in all its parts (including
    packaging and any accompanying documentation and equipment: manuals,
    cables, etc…); to limit damage to the original packaging, it is recommended to
    place it in a second box; in all cases, labels or adhesive tapes shall not be affixed
    directly to the original packaging of the product.
    The shipping costs related to the return of the goods are charged to the customer;
    in addition, the costs of delivery to the customer and any other incidental expenses
    highlighted at the time of placing the order will not be refunded.
    The shipment, until the certificate of receipt in the warehouse Nature Health Lab,
    is under the full responsibility of the customer;
    Nature Health Lab is not liable in any way for damage or theft/ loss of goods
    returned with uninsured shipments; on arrival in stock, the product will be
    examined to assess any damage or tampering not arising from transport.

If the original packaging and/or packaging is damaged, Nature Health Lab will
deduct from the refund due a percentage, however not more than 10% of the
same, as a contribution to restoration costs.
Without prejudice to any restoration costs for damage to the original packaging,
Nature Health Lab will refund the customer the full amount already paid, within a
maximum of 30 days from the return of the goods, by cancellation of the amount
charged to the credit card or by bank transfer. In the latter case, it will be the
customer’s care to promptly provide the bank details with an IBAN code on which
to obtain the refund (Current Account of the invoice holder).

    For all the products on the website, purchased by the
    Customer, that is the natural person who acts for purposes unrelated to the
    business or commercial activity carried out, the guarantee is valid provided that
    both of the following conditions are met:
  • the defect appears within 24 months of the date of delivery of the product,
  • the customer submits the complaint within 2 months from the date on which the
    defect was detected.
    In the event of a lack of conformity, Nature Health Lab shall, at no cost to the
    Customer, restore the conformity of the product through repair/ replacement or
    reduction of the price, until termination of the contract with consequent refund of
    the price.

The Customer will be provided with a Product Return Authorization Number (ARP)
that must be indicated outside the packaging, following the directions provided
directly in the relevant authorization e-mail.

    The website, as well as all trademarks and distinctive signs
    used by Nature Health Lab in connection with the sale of products, is protected by
    applicable intellectual and industrial property rights and that any reproduction is
    prohibited, communication, distribution, publication, alteration or transformation, in
    any form and for any purpose, of the contents of the site, the trademarks and the
    distinctive signs used by Nature Health Lab (such as, by way of example, the
    works, images, photographs, drawings, dialogues, presentations, music, sounds,
    videos, graphics, colours, features and design of the site).
    The sales contract between the Customer and Nature Health Lab is intended to be
    concluded in Italy and regulated by Italian law. For the resolution of any dispute
    arising from the conclusion of this distance selling contract, the territorial
    jurisdiction is exclusively that of the Court of Brescia with the exclusion of
    competing or alternative courts.