Terms of Sale
GENERAL TERMS AND CONDITIONS OF SALE AND E-COMMERCE
Considering Legislative Decree 21 February 2014 n.21 which transposed
The offer and sale of products on the website www.lucedisorrento.it are governed
by these General Conditions of Sale in accordance with the provisions of D. Lgs.
No. 206/2005 Consumer Code, and subsequent amendments.
The Customer is required, before submitting his purchase order, to read carefully
the following General Conditions of Sale; the forwarding of the purchase order
implies full knowledge and acceptance of both the General Conditions of Sale and
as indicated in the Order Form.
The Customer is required, once the online purchase procedure is completed, to
print and keep the General Conditions of Sale and the Order Form. Nature Health
Lab Srl (hereinafter “Nature Health Lab”) C.F.
- SUBJECT MATTER
The General Conditions of Sale have for object the sale of products carried out on
line through service of electronic commerce on the website www.lucedisorrento.it
The products are sold directly by Nature Health Lab Srl (hereinafter "Nature Health
Lab") C.F. 04121850988 P.I. 04121850988 with registered office in Desenzano del
Garda (BS), Viale Cavour n. 51, Cap 25015 and administrative office in Sorrento
(NA), Via Campagnano, 7, Cap 80067 registered in the Brescia Companies
Register at 590088 is the owner of the website
For any request for information, the Customer can contact the eCommerce
Department of Nature Health Lab:
via and mail the following address: firstname.lastname@example.org
by post to the following address: Viale Cavour n. 51 - 25015 Desenzano del Garda
(BS) - Italy
The products are sold to the Customer identified by the data entered when
completing and sending the Order Form in electronic format.
- AVAILABILITY OF PRODUCTS
The availability of the products refers to the one present at the time when the
customer consults the site and the product sheet that must be considered merely
indicative because, due to the simultaneous presence on the site of other users,
the products could be sold to others before order confirmation.
Also following the sending of the order confirmation email by Nature Health Lab,
there may be cases of partial and/or total unavailability of the product; In this case,
the Customer will be promptly informed by Nature Health Lab and can decide
whether to accept the delivery of the only products available or whether to request
the cancellation of the entire order by communicating via e-mail.
All sales prices of the products displayed and indicated on the website
www.lucedisorrento.it are expressed in Euros and include VAT.
The shipping costs are not included in the purchase price but are indicated and
calculated at the time of the conclusion of the purchase process before the
- ORDER OF PRODUCTS
The essential characteristics and the prices of the products are shown in the offer
for each product.
Nature Health Lab is committed to describing and presenting the articles sold on
the website www.lucedisorrento.it in the best possible way. Nevertheless, errors,
inaccuracies and/or small differences between the site and the actual product may
be evident. The photographs of the products on www.lucedisorrento.it are not
contractual elements, as they are only illustrative and representative.
For the purchase of the products the Customer must fill in and send to Nature
Health Lab the Order Form in electronic format following the instructions contained
in the site. The Customer must put the product in the cart and, after having read
the General Conditions, with particular reference to the contribution of delivery
costs and the methods of exercising the right of withdrawal and privacy, must
select the desired payment method and choose the send order option.
By sending the order, the Customer acknowledges and declares to have read all
the information provided to him during the purchase procedure and to accept the
General Conditions of Sale in full.
Nature Health Lab reserves the right to assess the acceptance of orders received.
Nature Health Lab will inform the Customer if it is impossible to accept the order
received within 48 hours starting from the working day following the day on which
the Customer sent the order to Nature Health Lab and will refund any expenses
already paid by the customer.
- CONCLUSION AND EFFECT OF THE CONTRACT
The sale is concluded with the sending, by Nature Health Lab to the Customer, of
an e-mail confirming the order. The e-mail contains the customer and order
details, the price of the goods purchased, the shipping costs and the shipping
address to which the goods will be sent.
Nature Health Lab undertakes to deliver the goods within 60 days from the day
following the day of the order confirmation.
- METHOD OF PAYMENT
To ensure maximum security to its customers, Nature Health Lab relies on the
experience of PayPal and Nexi for the management of all transactions. PayPal is
one of the first escrow services, companies specializing in payments for e-
commerce. Payment security is guaranteed by PayPal and the transaction takes
place on a secure server.
During the payment phase you are temporarily transferred to the Paypal site for
the compilation of the data necessary for the transaction in complete safety.
On the Paypal site payment can be made in two ways:
a) Visa or Mastercard credit card (no registration required for Paypal services)
b) Paypal (availability of a Paypal account is required)
By filling in the appropriate space, the Customer authorizes Nature Health Lab to
charge the total amount of the Order on the indicated credit card or Paypal
At the end of the payment, you are transferred back to the site to view the order
- METHOD OF DELIVERY
For each order placed on the website www.lucedisorrento.it, Nature Health Lab
issues an invoice for the material shipped. For the issue of the invoice, the
information provided by the Customer at the time of the order shall be authentic.
No change in the invoice will be possible, after the issue of the same.
The delivery costs are borne by the Customer, without prejudice to any Transport
Costs Contributions, explicitly highlighted at the time of placing the order. The
payment of the goods by the customer will be made using the method chosen at
the time of the order. Nothing is due more by the customer than the total order.
No liability can be attributed to Nature Health Lab in case of delay in delivery of
The delivery of the order is intended to the ground floor except:
• different communication of our customer service
• as provided for in the product data sheet
• the explicit purchase of the delivery to the plan, where planned
At the time of delivery of the goods by the courier, the Customer is required to
check that the packaging is intact, not damaged, nor wet or otherwise altered,
even in the closing materials (adhesive tape or metal straps).
Any damage to the packaging and/or the product or the lack of correspondence of
the number of packages or indications, must be immediately contested, by placing
RESERVATION OF WRITTEN CONTROL (SPECIFYING THE REASON FOR
THE RESERVATION, e.g. "box laundry", "package crushed", etc.) on the courier’s
proof of delivery. Once the courier’s document has been signed, the Customer will
not be able to contest the external characteristics of what has been delivered.
In case of failure to withdraw within 5 working days of the material in stock at the
warehouses of the courier due to repeated impossibility of delivery to the address
indicated by the Costumer at the time of the order, the order will be returned to the
warehouses of Nature Health Lab with charge to the Costumer of the costs of
storage charged by the courier.
- RIGHT OF WITHDRAWAL
According to the Consumer Code, the consumer customer (a natural person who
purchases the goods for purposes not related to their professional activity, or does
not make the purchase by indicating in the order form a reference VAT number),
has the right to withdraw from the purchase contract for any reason, without
having to provide any explanation and without any penalty, within 10 working days
from the date of receipt of the goods. Such communication shall be sent by
registered letter with acknowledgement of receipt addressed to
Nature Health Lab Srl
Viale Cavour, 51
25015 Desenzano del Garda (BS)
or by e-mail Pec on the mail Pec di Nature Health Lab: email@example.com
always sent within the period of 10 days and followed by a confirmation by
registered letter with acknowledgement of receipt, sent REQUIRED within 48
hours following. Once the withdrawal notice has been received, Nature Health Lab
will promptly communicate to the customer the instructions on how to return,
assigning a unique return code (CUR) of the goods, which must reach Nature
Health Lab within 10 days of authorization.
The goods must be returned intact, complete with all its parts and in the original
packaging (envelopes and packages), kept and possibly used according to normal
diligence, without signs of wear or dirt.
The right of withdrawal:
applies to the product purchased in its entirety; it is not possible to exercise
withdrawal only on part of the product purchased; the goods purchased must be
intact and returned in the original packaging, complete in all its parts (including
packaging and any accompanying documentation and equipment: manuals,
cables, etc…); to limit damage to the original packaging, it is recommended to
place it in a second box; in all cases, labels or adhesive tapes shall not be affixed
directly to the original packaging of the product.
The shipping costs related to the return of the goods are charged to the customer;
in addition, the costs of delivery to the customer and any other incidental expenses
highlighted at the time of placing the order will not be refunded.
The shipment, until the certificate of receipt in the warehouse Nature Health Lab,
is under the full responsibility of the customer;
Nature Health Lab is not liable in any way for damage or theft/ loss of goods
returned with uninsured shipments; on arrival in stock, the product will be
examined to assess any damage or tampering not arising from transport.
If the original packaging and/or packaging is damaged, Nature Health Lab will
deduct from the refund due a percentage, however not more than 10% of the
same, as a contribution to restoration costs.
Without prejudice to any restoration costs for damage to the original packaging,
Nature Health Lab will refund the customer the full amount already paid, within a
maximum of 30 days from the return of the goods, by cancellation of the amount
charged to the credit card or by bank transfer. In the latter case, it will be the
customer’s care to promptly provide the bank details with an IBAN code on which
to obtain the refund (Current Account of the invoice holder).
For all the products on the website www.lucedisorrento.it, purchased by the
Customer, that is the natural person who acts for purposes unrelated to the
business or commercial activity carried out, the guarantee is valid provided that
both of the following conditions are met:
- the defect appears within 24 months of the date of delivery of the product,
- the customer submits the complaint within 2 months from the date on which the
defect was detected.
In the event of a lack of conformity, Nature Health Lab shall, at no cost to the
Customer, restore the conformity of the product through repair/ replacement or
reduction of the price, until termination of the contract with consequent refund of
The Customer will be provided with a Product Return Authorization Number (ARP)
that must be indicated outside the packaging, following the directions provided
directly in the relevant authorization e-mail.
- INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
The website www.lucedisorrento.it, as well as all trademarks and distinctive signs
used by Nature Health Lab in connection with the sale of products, is protected by
applicable intellectual and industrial property rights and that any reproduction is
prohibited, communication, distribution, publication, alteration or transformation, in
any form and for any purpose, of the contents of the site, the trademarks and the
distinctive signs used by Nature Health Lab (such as, by way of example, the
works, images, photographs, drawings, dialogues, presentations, music, sounds,
videos, graphics, colours, features and design of the site).
- APPLICABLE LAW AND JURISDICTION
The sales contract between the Customer and Nature Health Lab is intended to be
concluded in Italy and regulated by Italian law. For the resolution of any dispute
arising from the conclusion of this distance selling contract, the territorial
jurisdiction is exclusively that of the Court of Brescia with the exclusion of
competing or alternative courts.